Refund Policy

At Elegant Beauty Studios, every order is carefully prepared and inspected before it is shipped. Because our products are beauty and personal-use items, refunds are limited to situations where an order arrives damaged, defective, incorrect, or an error has been made by Elegant Beauty Studios.

ALL SALES ARE FINAL

Elegant Beauty Studios does not offer refunds for change of mind, incorrect product selection, incorrect color or shade selection, failure to review product information before purchasing, or simply deciding that you no longer want an item.

WHEN A REFUND MAY BE ISSUED

A refund may be considered if:

• You received the wrong item.
• Your item arrived damaged.
• Your item arrived defective.
• Elegant Beauty Studios made an error with your order.

Refund requests must be submitted within 48 hours of delivery.

HOW TO REQUEST A REFUND

To request a refund, please contact Elegant Beauty Studios and provide:

• Your full name
• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the original packaging and shipping box

Our team will review your request and determine whether the order qualifies for a refund.

Submitting a refund request does not automatically guarantee approval.

APPROVED REFUNDS

If your refund is approved, the refund will be issued to the original payment method used to place the order.

Once the refund has been processed by Elegant Beauty Studios, the time it takes for the funds to appear in your account will depend on your bank or payment provider.

Elegant Beauty Studios is not responsible for additional processing delays caused by your financial institution.

SHIPPING FEES

Original shipping fees are non-refundable unless the refund is being issued because of an error made by Elegant Beauty Studios.

NON-REFUNDABLE PURCHASES

The following are not eligible for refunds:

• Opened or used beauty products
• Products damaged after delivery due to customer handling
• Items purchased by mistake
• Items that the customer no longer wants
• Items with incorrect selections made by the customer
• Final Sale items
• Clearance items
• Promotional items, unless they arrive damaged, defective, or incorrect

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please keep the item and all original packaging until your claim has been reviewed.

We may request additional photographs or information before approving a refund.

REFUND DENIAL

Elegant Beauty Studios reserves the right to deny a refund if the request does not meet the requirements of this policy or if the provided information is insufficient to verify the issue.

CONTACT US

If you have questions regarding a refund or an issue with your order, please contact Elegant Beauty Studios through our Contact Us page.

By completing a purchase through Elegant Beauty Studios, you acknowledge that you have read, understood, and agreed to this Refund Policy.